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Thank you for using our websites and services. Personal integrity is important to us and we take your privacy seriously.
'We' here refers to Sheffield Sling Surgery, 71 Leadmill Road, Sheffield, S1 4SE. Robert Knowles is the Data Protection Officer for Sheffield Sling Surgery, and we are registered with the ICO. You can contact us at the address above, or by emailing us here.
Sheffield Sling Surgery collects personally identifiable data when you purchase a carrier, hire a carrier, arrange a consultation or workshop, attend a drop in session or contact us via the website, email or the Facebook page or Instagram or Twitter pages.
These often include but are not limited to:
Age of Children
1) Legal and Contractual Obligations:
We collect data as is required for completing a transaction, hire or providing a consultation or carrying related advice, and we are required by our insurers (Bollington) to keep Client Records and by HMRC to keep transaction details for accounting purposes, for a period of 6 years. After this the data will be securely destroyed.
2) Consent Based Information.
When you book an appointment with us, we collect your data to be able to send you reminders of your upcoming slot and where to come, as well as follow-up information pertaining to your time with us.
When you hire a carrier, we collect your information to be able to send you follow up information by email about the carrier you have hired and how to use it. We also send emails to remind you when it is due back and inviting you to arrange to return or renew. If you do not respond to your emails, we will contact you by telephone or by letter, only to arrange the return of the carrier.
We will not use your data to send you marketing emails.
We use some third party Service Providers in order to provide our services. The services we use, along with their privacy polices and why we use them are listed below:
MyTurn is the software we use for tracking carrier hires, sending out instructions, sending out hire reminders and reserving carriers.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
We use the Gmail service for emails regarding your hire.
We use YouTube for educational and reminder videos.
BookingHound is our booking system.
iZettle is the payment provider online when you pay by card.
Paypal is another payment provider that we use.
Wordpress.com is our website provider.
UK2.net is our server.
We use Facebook pages and a closed group for communications. We will always ask your permission before sharing any photos of you or your family.
We use Instagram to raise awareness of the services we offer and promote babywearing. We will always ask your permission before sharing any photos of you or your family.
The companies that we used which are based in the United States of America all have Privacy Shield Certification.
Sheffield Sling Surgery aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
In certain circumstances, you have the right:
To access and receive a copy of the Personal Data we hold about you
To rectify any Personal Data held about you that is inaccurate
To request the deletion of Personal Data held about you (with the exception of where data is required for legal reasons as described above)
Please note that we will ask you to confirm your identity before responding to such requests.
If you have a concern about our use of your information you also have a right to complain to your local data authority.
Sheffield Sling Surgery tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
If you want to make a complaint about the way we have processed your personal information, you can contact the ICO, the statutory body which oversees data protection law – www.ico.org.uk/concerns.
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
The Sling Spot and Sheffield Sling Surgery team would like to thank you for hiring from us. We hope you and your child will enjoy using your hire. These are our terms and conditions of hire.
By agreeing to these Terms and Conditions you agree:-
- to pay for the hire period of hired items and are responsible for paying for items lost or damaged whilst in your possession. You also agree to us charging you automatically for overdue hire fees.
- that it is your responsibility to ensure that we have your correct contact details on file and are receiving our emails regarding your hire.
- to look after the hired items in your possession and bring them back by the return date or arrange to extend the hire prior to the due date.
- to contact us if you have any problems with the hired carrier and related equipment.
Before you hire
We hold securely on file details about you and your family in our MyTurn catalogue system. This includes your full name, home address, email address and telephone number. We also keep a record of spouses or partners who may pay for future hire fees via card, bank transfer or PayPal to make it easy to keep your account up to date. For this reason, we also take notes of former names, such as maiden names where relevant.
Your personal details will be kept in accordance with the Data Protection Act 1998, and will only be used to contact you in relation to your loan. You are welcome to sign up separately for our newsletter.
Equipment available for hire
The items that we hire to customers are Child Carriers including Stretchy Wraps, Close Caboos, Buckle Carriers, Woven Wraps, Ring Slings and hybrid carriers including, but not limited to, Meh Dais, Onbuhimos and Half Buckles.
We also hire out accessories including, but not limited to, babywearing coats, covers, teething pads, booties and ear defenders.
All equipment hired to you remains owned by us for the duration of the hire period.
Our Commitment to You
We will supply equipment for you and your little one that is:-
Suitable for you and your child.
Clean and in good condition.
Exclusively yours to use during the hire period.
Your obligations to us
The hire agreement is personal to you and your immediate family. You must not allow nor authorise any other person or entity to use, re-hire, or have possession of the hired items at any time unless previously agreed with us in writing beforehand.
Upon receipt of the hire items at the start of the hire period you agree that you are satisfied that the items are in good condition and suitable for the purpose of the hire. You will use the hired items for only the purposes for which it was intended by the manufacturer.
You must use the items safely and strictly in accordance with all laws, only for its intended use and in accordance with the manufacturer's instructions; we will only hire to you if we are certain that you know how to use the carrier safely and is appropriate for your situation and child being carried.
It is your responsibility to ensure that other members of your family using this carrier are competent and aware of the safety implications of carrying children in a carrier. We supply a safety leaflet for this purpose.
You will return the items and related accessories in good condition on the due date advised when you hire the item(s).
If your hired item is damaged whilst in your care, you will let us know immediately and stop using it. You are liable for replacing damaged items.
Upon returning the carrier please notify us of any other problems with the carrier.
You will pay any outstanding charges and fees for lost or damaged items.
Issues with the Carrier during the hire period.
If you are having trouble with the comfort or fit of your hired carrier, you are welcome to exchange it for an alternative during the hire period free of charge. You are welcome to book a free ten minute fit check either on line or in person to ensure you and your little one are getting the best out of the carrier.
How we communicate with you.
Email and Junk Folders
We will contact you mainly via email with regard to your outstanding hire. Please ensure that your email address is input correctly. A confirmation email should be sent to you when your hire account is set up, if you haven’t received this, please contact firstname.lastname@example.org or email@example.com and we will re-send the confirmation email. Please note, that some email providers, such as Hotmail, have an aggressive junk mail filter and may send our messages to the junk folder - please add us to your address book or Approved Senders list.
Contact via telephone or post
We may need to contact you about your hired carrier via telephone or post. Please ensure that your contact details are correct and inform us when you update them.
All carriers are lent subject to availability, condition and suitability, and up to 2 carriers may be borrowed at one time.
The standard loan period is one week. Sling hire fees are paid in advance of the hire period. Discounts are available for four week hire periods. Longer and shorter hire is possible, and slings can be returned to the Sling Spot shop (73 Leadmill Road, Sheffield, S1 4SE) during opening hours (10-2 weekdays and 10-1 on Saturdays).
A sling can be hired for up to three months continually (to remain compliant with the Consumer Credit Act 1974), after this a new hire period must begin.
Payment is to be made on collection of the carrier or in advance for Postal Hires.
You are welcome to exchange your hired carrier for an alternative (of a similar hire type) within your original hire period for no extra charge. For postal hires, you will be liable for the cost of postage for both the returned item and for us to send out your alternative hire.
We have separate price ranges for certain hire types:
Stretchy Wraps and Close Caboos are at the low rate.
Buckle Carriers and Woven Wraps etc. are at the standard rate.
Babywearing Jackets are at the premium rate.
Swaps between these ranges will have the hire period adjusted according to the amount of time left of the hire period.
Please book a support appointment at www.sheffieldslingsurgery.as.me or attend a library drop-in session or contact us at firstname.lastname@example.org to arrange this.
If you wish to hire a different type of sling at the end of your agreed loan period, the usual hire charges apply.
Postal loans will only be sent on receipt of the deposit (deposits are not required for local users collecting in person) as well as the hire fee and postage costs.
Hire fees and postal costs are non-refundable.
Where can items be hired from?
Carriers will be hired from a Sling Surgery library session/consult/workshop. You will receive advice from from a trained Consultant or Peer Supporter to ensure safe usage. All slings are loaned with an email that contains videos and instructions attached. We provide online support via email or the Facebook group for queries and parents/carers can attend any of the drop ins for tweaks and checks and help.
Items can also be hired from the Sling Spot Shop. If you know exactly the carrier you want and are confident you know how to use it, send us an email and once we’ve responded we will have it ready for you to collect. If you require more help than a quick “fit-check”, please attend a library session or book a one to one appointment.
Postal Hire Exemptions
Items hired by post are subject to all the standard commitments from us and obligations from you apart from those which are unable to be fulfilled due to the nature of Postal Hires. These include, but are not limited to:-
We are unable to do in person fit checks with Postal Hires, although you are welcome to contact us to ask for any advice we can give at a distance including an online video appointment.
It is up to you to ensure that the carrier ordered is suitable for the intended person. If you require help with fitting etc., check the Sling Pages for a Sling Consultancy Service that is close to you.
If the carrier arrives and there is an issue with it, please get in touch immediately to resolve the problem. If you do not notify us within the first 24 hours after receiving the hired item, we will assume that you received the item(s) in good condition.
Postal Hirers also pay a deposit of the full cost of the carrier upfront. If the carrier is not returned in time, the daily hire rate is taken from the deposit when it is returned to you.
In Exceptional Circumstances, such as during a pandemic lockdown, we may supply postal hires without deposits for customers who have used our services in the past, but we will require a payment for the hire and postage. This is subject to availability.
Free Stretchy Hire Scheme
All babies under 6 weeks (or premature babies under 6 weeks corrected).
The free hire is only available for the first stretchy carrier hired for a child. Any buckle carriers or accessories hired at the same time are charged at the standard rate.
Multiple children are eligible for one free stretchy hire period each.
The Free Stretchy Hire scheme is not available for Postal Hires as we want to ensure that small babies are suitably supported by the wearer in this most vulnerable of stages. We may make an exception if a known and recognised sling consultant refers you to us.
Length of Free Hire Period
The hire period is for four weeks. This is only for a stretchy wrap or Close Caboo, depending on availability, and is not available for other types of carrier.
You may swap from a Stretchy Wrap to a Close Caboo as part of the Four Week hire period. If you exchange your carrier for one that is not on the stretchy scheme during the “free” hire period, a standard hire period will commence and your deposit may be used to pay for that period.
Using your Deposit after the “Free Hire Period”
After the initial four week hire, you will become a standard library user and may use your deposit to extend the hire for a further four week period. You may also return your hired carrier for a refund or donate the fee to help other families in need.
Extending & Returning Hired items
If you wish to extend your loan of the same carrier beyond the original agreement, hire extension fees are to be paid on or before the due date. Slings that are not renewed or returned by the due date will be charged at the daily rate. See below for details.
There may be occasions where the carrier hired to you may be required by another family - in this instance we may have to reject requests for a hire extension. This is usually during peak periods such as Summer Holidays when the lightweight summer carriers become very popular and are pre-booked months in advance.
Hire Fees are not refundable
If you are not enjoying the carrier, you are welcome to exchange for an alternative during your hire period as many times as you like. If you know which carrier you’d like to exchange it for, you can reserve it online or email us. If you need to try a couple of alternatives, please come along to a drop-in session or book a one to one appointment.
Please return your carrier on the agreed date, with all accessories (lost accessories will need to be replaced by the borrower). The Sling Spot shop is open daily Monday to Friday 10-2pm and Saturday 10-1pm for ease of return. You do not need to wash the items prior to returning them.
We will ask you to pay any outstanding fees on return.
If this isn’t possible, please get in touch to discuss alternative return dates.
You may also return hired items via a courier at your expense. Please ensure you use an insured service as you are liable for hired items until we have received them.
Late Hire Fees and Returns
Upon hiring the carrier you will be asked for your credit or debit card details. These are encrypted and stored using a third party database to pay for hire fees. If you cannot provide a card, we will make alternative arrangements. The daily rate for hiring items is up to £2 per item per day when paid in arrears.
Late Payment Collection after 28 days
28 days after the due date of your carrier, if we have not heard from you to make alternative arrangements, we will charge your card with the late fees accrued up until that point. The carrier will still be overdue and the daily rate per item per day will continue to increase.
Late Payment Collection after 56 days
56 days after the due date of the carrier, with still no communication from you, we will charge either the late fees due or the balance for the retail price of the carrier whichever is the larger. The account will be closed and you will own the carrier.
Free Stretchy Hire Scheme Deposit
If you are on the Free Stretchy Hire Scheme, your deposit will be offset against the outstanding fees when we take the Late Payment Collection above.
Hire fees are not refundable. If you return the carrier after the final payment has been taken, we will not refund the fees.
Care and Cleaning
Please look after your carrier carefully.
Your buckle carrier may come with suck pads to prevent damage from teething children chewing on the straps. Please return these with your hired carrier.
Please do not smoke whilst using the carriers, coats and accessories; and avoid using or storing them in smoky environments.
Please keep any pets away from hire items, as the next family to hire may have a significant allergy.
If the carrier has a chest strap, please be aware that these can detach. Check when removing the carrier that the strap is still attached. If you lose the straps, you will need to pay to replace them.
If you need to clean your carrier, please contact us first. Many slings have particular advice to ensure they do not lose their shape and structure.
Spot cleaning is the safest if you have any accidents. The suck pads can be washed with your usual load. This ensures that you are happy that little one is chewing a safely cleaned suck pad and the carrier is protected from teeth, dribble and too frequent washing.
If you DO clean your carrier (after taking advice or referring to the instructions if you have them), please:
Use non-biological liquid (such as Ecover, to avoid exacerbating allergies in the next user),
NO optical brighteners (they can damage fabric)
NO fabric conditioner (they make the fabric fibres and buckles slippy).
Many manufacturers recommend closing all buckles and washing carriers inside old pillowcases.
Should your carrier get wet, line drying is the safest option. Tumble-drying carriers can shorten their lives.
Lost Or Damaged Carriers
All items are loaned out undamaged.
If anything happens to the carrier whilst it is in your possession, please contact us and do not use the sling any further, for your own safety.
The full replacement of any lost or damaged carriers, accessories or instructions will be borne in full by the borrower, to replace the item like for like. In case of postal hire, the deposit paid will not be refunded. The value of lost or destroyed carriers that you will pay will be the new Retail Price of the carrier irrespective of how old the carrier is.
If we have been unable to charge your card for the outstanding hire fees, and you do not return or pay for hired items despite several reminders (we will always do our best to contact you), we will refer the matter to the police and the small claims court to recoup the full costs of the items on hire.
Ownership of the hired equipment.
All hired equipment remains the property of Sling Spot Ltd until we relinquish ownership either by an agreed sale to you or when we have taken the final payment for an unreturned hired item after 56 days from the due date of the item(s).
Updated 28th June 2021
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